Privacy policy

Last updated: September 2, 2026

Hezova Living operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Hezova Living is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

 

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

 

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

     

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

     

  • Account information including your username, password, security questions, preferences, and settings.

     

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.

     

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

     

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

     

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

     

Personal Information Sources

We may collect personal information from the following sources:

 

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

     

  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

     

  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

     

  • From our partners or other third parties.

     

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

 

  • Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences, to send notifications related to your account, to process transactions, and to create a customized shopping experience for you.

     

  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing communications by email or text message, and to show you online advertisements based on items you previously purchased or added to your cart.

     

  • Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure shopping experience, and detect or investigate fraudulent or malicious activity.

  • Communicating with You: We use your personal information to provide you with customer support and to maintain our business relationship with you.

  • Legal Reasons: We use your personal information to comply with applicable law, respond to valid legal processes, and investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, shipping).

  • With business and marketing partners to provide marketing services and advertise to you.

  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, or to comply with applicable legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify to provide and improve the Services. In these circumstances, Shopify is responsible for the processing of your personal information. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may provide links to websites operated by third parties. If you follow links to sites not affiliated with us, you should review their privacy policies. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect. We cannot guarantee "perfect security," and information sent to us may not be secure while in transit. How long we retain your personal information depends on whether we need the information to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information:

  • Right to Access / Know: Request access to personal information we hold about you.

  • Right to Delete: Request that we delete personal information we maintain about you.

  • Right to Correct: Request that we correct inaccurate personal information.

  • Right of Portability: Request to receive a copy of your personal information and transfer it to a third party.

     

  • Managing Communication Preferences: You may opt out of receiving promotional emails at any time using the unsubscribe option.

     

If you reside in the UK or European Economic Area, you may also have the right to object to processing, restrict processing, or withdraw consent for data processing. We will not discriminate against you for exercising any of these rights.

 

Complaints

If you have complaints about how we process your personal information, please contact us. Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

 

Contact

Should you have any questions about our privacy practices, or if you would like to exercise any of the rights available to you, please email us at info@hezova.com or contact us at:

 

Hezova Living 12 Shipton Court Wakefield, WF3 2FP United Kingdom